Lena Boss, the manager of Happiness House, spoke about the important role the organisation plays in supporting the Queenstown community. While Queenstown is internationally known for tourism attractions such as Skyline, Shotover Jet, and Fergburger, Lena explained that behind the tourist image is a real community made up of people from many different backgrounds who often need connection and support. Happiness House exists to provide a welcoming, inclusive environment where people can feel safe, valued, and supported.
Lena shared her own journey from Switzerland to Queenstown in 2019 after her partner received a work visa. Originally trained as a social worker, she later joined Happiness House in 2021 and eventually became manager. She explained that the organisation was founded more than 35 years ago by Pat Burgess, who opened her own home to people needing friendship, conversation, and community support. That original spirit remains central to Happiness House today, where anyone is welcome to stop in for a cup of tea, a chat, or help during difficult times.
The organisation supports people from all walks of life, not only those facing financial hardship. Lena explained that many visitors may feel lonely, isolated, new to town, or in need of guidance and connection. Happiness House operates through three main pillars: resources, support, and connection. Services include an affordable op shop, free children’s clothing, donated blankets and warm items, food support, advocacy services, legal and budgeting advice partnerships, and programmes that help people access other community services.
Community connection is at the heart of the organisation’s work. Happiness House runs a variety of activities, including cooking classes featuring dishes from different cultures, knitting groups, gardening programmes, and community events for families and children. Lena highlighted how these activities help bring people together, reduce isolation, and create friendships across cultures and backgrounds. Testimonials from community members described Happiness House as a “home away from home” and a place where people feel accepted, supported, and connected.
Lena concluded by reflecting emotionally on how working at Happiness House had changed her life and deepened her understanding of what true community means. After five years with the organisation, she announced she would soon be moving on, describing it as “the circle being complete.” She encouraged people to visit, learn more about the organisation, volunteer, donate, or simply share information about the support available. She also explained that Happiness House is funded through regional organisations and community funders, allowing it to continue offering its services free of charge to those who need them.
